Once installed, the Cisco Smart Care service network appliance provides the information it collects about the customer network to the Cisco Smart Care Services' secure, hosted web portal.

You can then log onto the hosted portal to easily initiate, configure and maintain the service through a variety of service dashboards. These dashboards allow you to view the customer's network; monitor all devices; view notices and alerts of any identified issues and perform actions such as services configurations, upgrades, remote repairs and periodic network assessments. The service dashboards include:

• Discovery Dashboard: provides you with an inventory of all devices found in the customer's network. Based on this inventory you can design (and price) the service delivery model
• Customer Inventory Dashboard: detailed information about the individual devices
• Availability Dashboard: ongoing monitoring of the availability of the covered devices in the customer network
• LAN and VoIP Services Dashboard
• VoIP Network Monitoring Dashboard
• VoIP WAN Performance Dashboard

Now it's also possible to set up e-Mail Alert Notifications. Through this feature, the system will alert partners when issues arise. The system can be configured to send e-mail or text messages and in come cases, it will even automatically open a case in a customer relationship management (CRM) system.

Interactive Demo

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